Refund Policy

REFUND POLICY

Peuphoria Miami

Thank you for shopping with Peuphoria Miami. We take pride in the quality of our products and want you to be fully informed about our refund and return policies. Please read this policy carefully before making a purchase.

1. ALL SALES ARE FINAL

Due to the nature of our products and for hygiene and safety reasons, all perfume sales are final. We do not accept returns or exchanges once a product has been opened or used.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We will gladly replace or refund an item only under the following circumstances:

  • You received a damaged product

  • You received a defective product

  • You received the wrong item

To be eligible, you must contact us within 3 days of receiving your order and provide:

  • Your order number

  • Clear photos of the item and packaging

Once approved, we will issue a replacement or refund at our discretion.

3. NON-RETURNABLE ITEMS

The following items are non-returnable and non-refundable:

  • Opened or used perfumes

  • Items damaged due to misuse or mishandling

  • Sale or promotional items (unless damaged or incorrect)

4. REFUNDS (IF APPLICABLE)

If your refund request is approved:

  • Refunds will be processed to the original method of payment

  • Processing time may vary depending on your bank or payment provider

  • Original shipping costs are non-refundable

5. SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the return is due to our error

  • Shipping costs are non-refundable

6. ORDER CANCELLATIONS

Orders can only be canceled before they are shipped. Once an order has been shipped, it cannot be canceled.

7. FRAUD PREVENTION

Peuphoria Miami reserves the right to refuse refunds or replacements in cases of suspected fraud, abuse, or excessive refund requests.